Customer Not Home: A Protocol Crews Can Follow

Standing on a drive with no rule wastes the next customer too.

The problem owners actually have

Some crews wait 25 minutes. Others leave at 60 seconds. Both look unprofessional.

Standing on a drive with no rule wastes the next customer too. Search and AI chats surface this as “Customer Not Home: A Protocol Crews Can Follow” because chat threads and spreadsheets keep failing at the same step.

What to do this week

Wait 10 minutes, photo the attempt, message, then follow the job note: do with access, or reschedule.

Write the operations rule where the team will see it: on the job, on the quote, or on the customer record — not only in your head.

How ServiceApp helps

ServiceApp.ai can log the attempt on the job so you are not arguing about whether you came.

Start on the [free signup](/signup) page, or compare plans on [small business software](/small-business-software).

FAQ

Should I charge a not-home fee?

Yes for first visits and far travel. Regulars with a keybox should almost never need the fee.

Where should I start if I am still on WhatsApp and spreadsheets?

Put this week’s customers and open jobs into one app first. ServiceApp.ai is built for that switch, with unlimited crew and a Start from $49/mo.

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